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  1. Surveys
  2. 2016
  3. June
  4. M
  5. Malindo Air Customer Satisfaction
0%
Exit Survey
 
 
Hello:

You are invited to participate in our survey about the hybrid airline, Malindo Airways. It will take approximately five minutes to complete the questionnaire.

Your participation in this study is completely voluntary. However, it is very important for us to learn your opinions.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
1: Employed full-time
 
2: Employed part-time
 
3: Self-employed
 
4: Unemployed
 
5: Student
 
6: Retired
 
 
 
What is your main purpose in taking this trip?
 
1: Business
 
2: Leisure
 
3: Personal
 
 
 
In which cabin of the aircraft are (were) you seated?
 
1: First Class
 
2: Business
 
3: Economy
 
 
For each of these areas that you used with Malindo Air services, please indicate how long you waited in line and whether that wait was acceptable or not (on time performance)
Didn't use No wait 0-5 min 6-10 min 11-20 min 20+ min Acceptable Not Acceptable
Ticket counter
Express baggage/seat check-in counter
Boarding gate counter
Aircraft boarding
Aircraft arrival and flight punctuality
 
 
Please state either you strongly disagree (1), disagree (2), undecided (3), agree (4) or strongly agree (5) with the following service environment offered by Malindo Air: 
1 2 3 4 5
The website is always updated
The aircraft condition is good and modern looking
Safety and security of airplane is good
The plane has comfortable seat
In-flight digital services such as musics, theaters and games are provided
Menu has variety of choices to choose
Cabin and toilets in flights are cleaned
 
 
Please indicate your level of satisfaction with these services related to ticket price offered by Malindo Air with following choices: strongly disagree (1), disagree (2), neutral (3), strongly agree (4), agree (5) 
1 2 3 4 5
I paid a fair price for Malindo Air ticket
The fare offered was reasonable
The overall service they served is worth with the ticket price
I am interested with all promotions that Malindo Air offer
 
 
Please indicate your level of satisfaction with these services related to employee approach of Malindo Air by selecting: very dissatisfied (1), somewhat dissatisfied (2), neutral (3), somewhat satisfied (4), very satisfied(5) 
1 2 3 4 5
Staff freindliness and politeness
Staff willingness to help in-flight and airport
Staff languange and skills
Staff willingness to give passenger personal attention
Crew promptness in handling request and complaints
Crew grooming
Crew understanding of passenger's specific need
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied