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Dear Sir/Madam
We are a group of students from Open Unversity of Hong Kong. We are conducting a marketing project on the Lufthansa Group Airline.
This survey has been designed to seek passenger views on the services and facilities of the Lufthansa. This survey will take you approximately 5 minutes to complete.
Your responses cannot be identified from the information you provide and no information about individuals will be passed on to third parties. All information collected will be reported in aggregate form only. The information you provide will be kept confidential and will solely used for the purpose of completing my research.
I would like to take this opportunity to thank you very much for your time and co-operation for completing this survey. If you have any queries or would like further information about this research, please send me an email at [email protected]
Thank you for your help. |
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| Please indicate how important each of these critierias were to you in selecting your flight.
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| * Please indicate the cabin class you usually fly |
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| How satisfied are you with the following:
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| Why do you choose the Lufthansa to fly with you? |
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| How often do you conduct surveys? |
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