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  1. Surveys
  2. 2014
  3. May
  4. L
  5. LTO Customer Satisfaction Survey
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Exit Survey
 
 
Hello:

You are invited to participate in the Large Taxpayer Office - Customer Satisfaction Survey. It is intended to gauge your customer experience over the past year to inform ways to improve service delivery to you our valued clients. This survey is expected to take only 5 minutes of your time.

Your participation in this study is completely voluntary. However, if you feel uncomfortable answering any question, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Gerrard Edman at 905-5610 (w)/838-6461(c) or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Please select your assigned Client Relationship Manager:
 
Corine Evans
 
Rosemarie McGregor
 
Lincoln Wedderburn
 
Andrea Henry
 
Clive Segree
 
Dorrel Savage
 
Andrene Squire
 
Barbara Robinson
 
Janice Lawes-Williams
 
I don't know my assigned Client Relationship Manager
 
 
 
When was the last contact made with/by your Client Relationship Manager (CRM)?
 
1-2 weeks
 
2-4 weeks
 
1-2 months
 
2-5 months
 
Over 5 months
 
Never
 
 
How would you rate your CRM on the following criteria:
Excellent Good Average Poor
Speed of Service
Job Knowledge
Accuracy of Information
Assistance in resolving complaint
Consistency in providing information
 
 
Please grade your CRM using the following words (1- Poor/5-Excellent):
Patience
Enthusiasm
Good Listener
Service Oriented
Courteous
 
 
 
In your interaction with your CRM, describe how your issues/queries are usually resolved?
 
Problem was handled promptly
 
Kept me waiting
 
I had to make contact on several occasions
 
Had to refer to others
 
Other
 
 
 
If your issue/query was not resolved immediately. Rate the CRM Follow-up action (1 - Poor/5 - Excellent):
Follow-up
 
 
 
Overall, how satisfied are you with the customer service experience at the LTO?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
How can we improve our customer service to our valued clients?