LTO Customer Satisfaction Survey - FY2015/2016

Hello:

Thank you for participating in the Large Taxpayer Office - Customer Satisfaction Survey. Please start the survey by selecting the “Continue” button below.

Please select your assigned Client Relationship Manager:

When was the last contact made with/by your Client Relationship Manager (CRM)?

How would you rate your CRM on the following criteria:

Please grade your CRM using the following words (1- Poor/5-Excellent):

Patience

Enthusiasm

Good Listener

Service Oriented

Courteous

In your interaction with your CRM, describe how your issues/queries are usually resolved?

Problem was handled promptly

Kept me waiting

I had to make contact on several occasions

Had to refer to others

Other

If your issue/query was not resolved immediately. Rate the CRM Follow-up action (1 - Poor/5 - Excellent):

Follow-up

How satisfied are you with your assigned CRM?

Overall, how satisfied are you with the customer service experience at the LTO?

How can we improve our customer service to our valued clients?