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  5. Lost-Umfrage 05_2011 - UK - P&G

Lost-Umfrage 05_2011 - UK - P&G

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Thank you very much for taking the team to participate in our customer survey. You have been invited to take this survey because you haven’t placed an order with Pixum in a while. We care deeply about your opinion and it helps us improve our service and quality. This survey consists of 12 questions and will take you no more than 5 minutes to complete. At the end of the survey we have prepared a gift voucher for you!


Important note about data protection and privacy rights:

- No connections between your entries and your person or your Pixum account can be made.
- Your data is only stored temporarily until we have analysed the survey.
- The survey will be analysed as a whole, no individual profiles will be generated from your entries.
 
 
How likely is it that you will recommend Pixum to your friends and relatives?
1 (very unlikely) 2 3 4 5 6 7 8 9 10 (very likely)
*  
 
 
Please rate Pixum for following criteria.
--- (very bad) -- - + ++ +++ (very good)
* Price/Performance
* Quality of the products
* Delivery time
* Packaging
* Customer service
* Easiness to order
* Website
* Vouchers & Offers
 
 
 
* Why haven’t you used Pixum in a while?
 
I have tried to order photo prints, but unfortunately encountered an error.
 
I find the Pixum prices are too high.
 
I order with a different online photo service.
 
The quality of my previous order(s) was not satisfactory.
 
I am no longer interested in your products.
 
I currently have no images to print.
 
I was unsatisfied with your customer service.
 
I didn't have time to create and order photo products.
 
A different reason
 
 
 
For which different reason have you not used Pixum in a while?
   
 
 
 
What can we do so that you will again use Pixum regularly?
   
 
 
 
* How do you print your images?
 
mainly in a high street store
 
mainly at Pixum
 
mainly at home (printer)
 
not at all
 
mainly at a different online photo service
 
 
 
Which other online photo service do you know and/or use?
   
 
 
 
Which products interest you? (Multiple answers allowed)
 
Photo prints
 
Photo books
 
Canvas prints
 
Poster prints
 
Acrylic prints
 
Aluminium prints
 
Greeting cards
 
Photo calendars
 
Photo gifts (photo mugs, etc.)

 
 
 
How would you rate your level of photography?
 
Beginner
 
Occasional photographer
 
Hobby photographer
 
Semi-professional photographer
 
Professional photographer
 
 
 
Do you use Facebook?
 
Yes
 
No
 
 
 
You are a...
 
man
 
woman
 
 
 
* How old are you?
   
 
 
 
Your marital status is
 
Married
 
Single
 
Living together
 
 
 
Do you have children?
 
Yes
 
No
 
 
 
How many persons are living in your household?
 
1 person
 
2 persons
 
3 persons
 
4 persons
 
5 persons
 
more than 5 persons
 
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