This free survey is powered by
  1. Surveys
  2. 2016
  3. June
  4. L
  5. LON Development Test
0%
Exit Survey
 
 
Thank you for participating in the internal development testing of the LON online mortgage application by TRU Mortgage. Please tell us a little bit about your experience.
 
 
 
* What was the email address you used to create you LON account?
   
 
 
 
* Which scenarios did you test (select all that apply)? You can find this information in the lower right corner of your testing sheet.
 
A | Single borrower / purchase
 
B | Single borrower / refinance
 
C | Married co-borrower / refinance
 
D | Married co-borrower / purchase
 
E | Married co-borrower / BK
 
F | Choose your own adventure

 
 
 
* Overall, how satisfied were you with the LON application?
 
Extremely Satisfied
 
Very Satisfied
 
Somewhat Satisfied
 
Very Dissatisfied
 
Extremely Dissatisfied
 
 
As a user, how would you rate your experience with the following:
Extremely Satisfied Very Satisfied Somewhat Satisfied Very Dissatisfied Extremely Dissatisfied
* Creating an account
* Ease of navigation
* Loan product availability
* Loan pricing
* Look and feel
 
 
 
Which of the following statements are TRUE (select all that apply)?
 
I received my three credit scores
 
I was able to find a rate and term that appealed to me
 
I received at least one error message that confused me
 
At least one loan was approved
 
At least one loan was not approved

 
 
Do you agree with the following statements:
Strongly Agree Somewhat Agree Neither Agree / Disagree Somewhat Disagree Strongly Disagree
* The application was intuitive and easy to use
* I was able to complete the application in less than 10 minutes
* I believe my personal information is secure
* I would feel confident selecting the product, rate, and terms on my own
* I would recommend the application to others
 
 
 
Do you have any suggestions for improvement?