Locus: Technical Support Evaluation Survey Templat

Thank you for taking the time to complete our Customer Support Satisfaction Survey. We appreciate your honest feedback. Please answer all of the following questions and click on the "Submit Survey" button when you are done.

How satisfied are you with the OVERALL quality of service you received?

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted technical support?

Yes

No

How satisfied are you with this particular phone support experience?

Did you attempt to use our online support web site before making this call?

Yes

No

If yes, how satisfied were you overall with this online support experience?

How satisfied are you with our technical support in general?

We sincerely appreciate any comments or suggestions you have. This will help us improve our service in the future.