Locus: Client Service Survey Template

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Employees of [DEPARTMENT] listen attentively to identify and understand all client concerns.

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agree

N/A

My department responds promptly to client requests, despite a busy workload.

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agree

N/A

My work group consistently provides courteous service even when the client is unreasonable

Strongly Disagree

Somewhat Disagree

Neutral

Somewhat Agree

Strongly Agree

N/A

Overall, how satisfied are you with the quality of the client service provided by your department?

Dissatisfied

Somewhat dissatisfied

Neutral

Satisfied

Very Satisfied

N/A

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Supervisor's efforts to identify your strengths and weaknesses

The quality of orientation and training received for your current position in the company

The mentoring you are currently receiving from senior peers

Management's support for my efforts to improve my weaknesses

Current performance appraisal process

Employee evaluations

Employee Perks and Rewards

The process for identifying candidates to fill open positions

Positive recognition by your immediate supervisor

Feedback from customers

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Visibility to senior management

Peer recognition

Peer pressure

Personal sense of accomplishment

Professional learning and growth opportunities

Career advancement opportunities

Base compensation

Bonus and incentive programs