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  2. 2014
  3. May
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  5. LIVE : PROJECT Telephone Customer Survey ASTOUND

LIVE : PROJECT Telephone Customer Survey ASTOUND

PROJECT Telephone Customer Survey ASTOUND
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Questions marked with a * are required Exit Survey
 
 
Surveyors Name
   
 
 
* Customer Contact Name
   
 
 
* AFG Project Reference:
   
 
 
* Company Name (you are calling):
   
 
 
Which services were provided to the customer?
Select Any:
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
 
 
 
Hi its ______ from Astound, how are you? Now that we've completed recent works for you under the project title (PROJECT NAME)

I wondered if you had 2 minutes for us to gather some feedback from you by asking some brief questions?
 
YES
 
NO
 
 
Please rate the following:

(5 Stars = Yes, Excellent)
(4 Stars = Good)
(3 Stars = Average)
(2 Stars = Poor)
(1 Star = No, Very Poor)

IF THE CUSTOMER CAN NOT GIVE A RATING FOR ANY OF THE BELOW JUST LEAVE IT BLANK
Were you happy with the timescale to deliver this project?
How would you rate the quality of work?
After the project was completed was the site left tidy?
How professional were the contractors toward you & others?
How would you rate our Health & Safety performance on this project?
Overall how satisfied were you with the works completed?
 
 
* Would you say you are a HAPPY ASTOUND CUSTOMER or NOT A HAPPY ASTOUND CUSTOMER?
 
HAPPY
 
NOT HAPPY
 
 
 
HAPPY CUSTOMER: I’m glad you’re happy with the service, is there any comment you'd like to make about this project or Astound?
   
 
 
Are you happy for us to use the before and after pictures and information from this project on our website?
 
YES
 
NO
 
 
NOT HAPPY: Im Sorry you are not happy with the service, can I take some further details to open a case as this will help us improve our service in the future.... Could you tell me the Nature of the complaint and your understanding of the root cause to the problem please?