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2013
August
L
LIVE : Astound Satisfaction of Service Review
LIVE : Astound Satisfaction of Service Review
Astound Satisfaction of Service Review
0%
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Name
Company Name
How long have you been purchasing our services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
Bi-Annually
Annually
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
How did you hear about Astound Facilities Group?
Google (or other)
Referral
Advertisment
Sales Call
Marketing Email
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Poor
Below Average
Average
Good
Excellent
Operations team experience
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Of the Services you DON'T use Astound for; which one's may you use in the future?
Never
Maybe
Likely
Yes
N/A
Window Cleaning
Industrial Cleaning
Drainage
Maintenance
Grounds & Gardens
Pest Control
Hazardous Waste / Cleaning
24Hr Emergency Response
Which of these areas would encourage your organisation to try our other services?
Case Studies / Reviews
Price Promotions
Dedicated Account Management
Contract Discounts
Other
How do you rate our 'Instant Email' process for each job/project?
Overall Email Process
Clear Communication
Ease of use
Saves you Time
What do you like about Astound or Do you have any suggestions for improvement?
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