Learning Organization

Staff are rewarded for the contribution they make to the organization’s learning e.g. through positive feedback, time off for study, employee recognition.

The organization uses systematic procedures for the regular monitoring, review and evaluation of all its project, programme and advocacy activity.

All staff that has dealings with the outside world is expected to gather and share relevant information with others in the organization.

Information flows freely throughout the organization, crossing teams, sections and divisions without hindrance.

Learning from experience is seen as the responsibility of everyone and is not left to specialist units or senior managers.

The organization has mechanisms for ‘remembering’ the experience of its current and precious work through the development of easily accessible databases, resource/information centres and data retrieval systems.

The organization writes up and publishes its experience for a wider readership without using unnecessary technical jargon.

Policy making involves people at most levels in the organization, according to what they can contribute to the process and not simply their status within the organization.

All written reports and key documents are cross-referenced and made easily available to all staff.

Monitoring and evaluation reports and mission reports are routinely analysed to identify what has been learned from the work and what lessons could be applied in the future.