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| In what community do you receive Lakeland Power Distribution services (select one)? |
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| Are you a commercial or residential customer of Lakeland Power Distribution? |
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| How many employees does your company have? |
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| To what age group do you belong? |
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| What is your gross annual household income? |
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| What is the dollar ($) amount of your average monthly invoice? |
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| Lakeland treats me as a valued customer and is concerned about my needs: |
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| On a scale of 1-10, how satisfied are you with the overall performance of Lakeland? |
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| Lakeland provides good value for the money: |
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| Lakeland is a good corporate citizen and a valuable part of my community: |
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| My usual method of contacting Lakeland is: |
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| When I contact Lakeland ${piping_text}, I am promptly responded to by a courteous and knowledgeable staff member: |
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| My monthly invoice is easy to understand and is presented in an open and transparent manner: |
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| You selected ${piping_text}. Please let us know what items of your monthly invoice you feel are not presented clearly or without enough information (select all that apply): |
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| Lakeland provides a reliable power supply: |
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| When there is a scheduled power outage, Lakeland does a good job informing me in advance: |
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| When there is an unscheduled power outage, Lakeland does a good job of making information available to the public: |
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| When there is an unscheduled power outage, my service is restored in a reasonable time: |
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| Please rank the following activities of Lakeland in order of importance to you: |
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| Lakeland cares about electricity conservation and provides me with information that is useful and relevant: |
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Are you aware of the time of use pricing model that is now mandatory for electricity rates in Ontario?
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| Has the installation of your smart meter and implementation of time of use pricing had any impact on the way you consume electricity? |
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| How do you current receive your Lakeland monthly invoice? |
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| Ideally, how would you like to receive your monthly invoice? |
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| Do you own/use a smartphone? (a mobile phone with internet capability)? |
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| What type of smartphone do you carry? |
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| How likely would you be to access account information (billing, usage etc) through a mobile app on your ${piping_text}? |
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| If given the choice I would seriously consider a different supplier of electricity other than Lakeland: |
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| Lakeland Power Distribution Ltd. will credit three (3) random survey participants (drawn by Redhead Media Solutions Inc.) $100 on an upcoming invoice. To facilitate this we require your Lakeland account number which can be found in the upper right hand corner of your invoice. A reminder: all information is kept confidential and Lakeland does not have access to any individual responses, nor does Redhead Media Solutions Inc. have any ability to identify you via your account number. If you choose not to participate please leave the account number field blank.
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