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| The following questions are related to the Export Process and Brazil's team service level. |
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| Plant flexibility to manufacture/supply urgent orders |
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| Clarity of documents (Packing list/ invoices / Certificate of Analysis/ Other) |
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| Customer Service (How would you rate the service?) |
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| Timely response to issues (urgent requests, complains) |
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| The following questions are related to ALCON’s tool. |
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| GPR: The Access and understanding of this tool. |
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| SAR : The understanding of this indicador |
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