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KM Q're

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Exit Survey
 
 
This questionnaire is designed to understand in-depth the way information and knowledge circulate within the organization.

Throughout the questionnaire we use a series of broad terms that can be described as follows: the term "organization" is used to refer to PMI overall. The term "Knowledge sharing tools" or "Knowledge sharing platform" is used to refer to the current online platforms - JAM, OnePlace and Workpoint (WP). "Information" refers to any kind of tangible knowledge (e.g. documents, data, methodologies, brand news, organizational changes, etc.).

Knowledge management refers to the process of consciously and comprehensively gathering, organizing and sharing knowledge within the organization, in terms of resources, documents, and people skills.
 
 
  Profile
 
 
 
In which region are you based?
 
 
 
* What is your role?
 
 
 
  Overall satisfaction
 
 
Please rate the following statements according to your level of satisfaction overall.
Very Dissatisfied Not Satisfied Neither/Nor Satisfied Very Satisfied
* How satisfied are you with knowledge management in general?
* How satisfied are you with the current knowledge sharing tools available?
 
 
 
* Please select the Knowledge sharing tool(s) you use or have been using?
(multiple answers possible)
 
JAM
 
OnePlace
 
Workpoint
 
None of the above

 
 
Please rate the overall quality (content, user experience, usability, etc.) of the Knowledge sharing platform you use or have been using.
* JAM
 
 
Please rate the overall quality (content, user experience, usability, etc.) of the Knowledge sharing platform you use or have been using.
* OnePlace
 
 
Please rate the overall quality (content, user experience, usability, etc.) of the Knowledge sharing platform you use or have been using.
* Workpoint
 
 
 
  Seeking information
 
 
For each source you use, please select the kind of information you are most likely to be looking for while seeking information on a project basis.                          
General   strategies     (e.g. Harvard Business Review, academic journals, etc.)   Research     methodologies       Advanced     analytics / Big Data       Global       trends reports Values   studies (e.g. Gfk Roper)   Consumer     behavior   studies (e.g.         CASSANDRA,   Euromonitor,     etc.)     Retail reports   (e.g.       Nielsen)    ROI    Case     studies  Brand  equity    analysis   New product    launch analysis  Segment specific analysis (e.g. Capsules, SSL,     Additive free, OTP, FLAS, etc.)   Competitor information   (Positioning, SoM, etc.)     Global    projects     Market    projects
Local Server  
Colleagues  
Professional communities  
Professional conferences  
Market Research agency websites (e.g. ESOMAR)  
Government statistics websites (e.g. The World Factbook)  
News websites  
Blogs  
Newspapers  
Books  
 
 
* Please select the Knowledge sharing tool you use the most to seek information.
(one answer possible. If you haven't used any of the knowledge sharing tools please select "none" to continue)
 
JAM
 
OnePlace
 
Workpoint
 
None

 
 
Please rate the extent to which you agree or disagree with the following statements about the JAM platform.                      
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I find it easy to find the information I seek.
* The information I need is organized in a functional manner and quickly accessible.
* The search feature helps me find the information I need.
* The menus help me find the information I need.
* Content is relevant to my day-to-day activities.
* Content is useful or helpful to me.
* Content is accurate.
* Content is in-depth enough.
* Content is up-to-date.
 
 
Please rate the extent to which you agree or disagree with the following statements about the OnePlace platform.                                           
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I find it easy to find the information I seek.
* The information I need is organized in a functional manner and quickly accessible.
* The search feature helps me find the information I need.
* The menus help me find the information I need.
* Content is relevant to my day-to-day activities.
* Content is useful or helpful to me.
* Content is accurate.
* Content is in-depth enough.
* Content is up-to-date.
 
 
Please rate the extent to which you agree or disagree with the following statements about the Workpoint platform.                                           
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I find it easy to find the information I seek.
* The information I need is organized in a functional manner and quickly accessible.
* The search feature helps me find the information I need.
* The menus help me find the information I need.
* Content is relevant to my day-to-day activities.
* Content is useful or helpful to me.
* Content is accurate.
* Content is in-depth enough.
* Content is up-to-date.
 
 
  Staying informed
 
 
For each source you use, please select the kind of information you are most likely to be looking for when you want to keep track with what is happening within the organization.                                            
   Case     studies  Brand  equity    analysis   New product    launch analysis  Segment specific analysis (e.g. Capsules, SSL,  Additive free, OTP, FLAS, etc.)   Competitor information   (Positioning, SoM, etc.)    Global    projects     Market    projects
Local Server  
Colleagues  
News websites  
Blogs  
Newspapers  
 
Please rate the extent to which you agree or disagree with the following statements about how well informed you feel about on-going projects and hot topics within the organization.
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I feel well informed about on-going projects and hot topics at the market level.
* I feel well informed about on-going projects and hot topics at the regional level.
* I feel well informed about on-going projects and hot topics at the global level.
 
 
Please rate the extent to which you agree or disagree with the following statements about your personal preferences regarding connecting with colleagues and using the knowledge sharing tools.
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I am more likely to use the knowledge sharing tools available to seek information I need in the first place.
* I am more likely to connect with colleagues I know to access the information I need in the first place.
* Depending on the information I need, I decide whether to connect with colleagues or to use Knowledge sharing tools.
 
 
 
  Seeking inspiration
 
 
 
* Please select the Knowledge sharing tool you use the most to seek inspiration.
(one answer possible. If you haven't used any of the knowledge sharing tools please select "none" to continue)
 
JAM
 
OnePlace
 
Workpoint
 
None

 
 
Please rate the extent to which you agree or disagree with the followings statements about how inspiring the information available is within the JAM platform.
Strongly disagree Disagree Don't know Agree Strongly agree
* Content is refreshing my thinking.
* Content is encouraging free flow of ideas.
* Content is stimulating innovation.
 
 
Please rate the extent to which you agree or disagree with the followings statements about how inspiring the information available is within the OnePlace platform.
Strongly disagree Disagree Don't know Agree Strongly agree
* Content is refreshing my thinking.
* Content is encouraging free flow of ideas.
* Content is stimulating innovation.
 
 
Please rate the extent to which you agree or disagree with the followings statements about how inspiring the information available is within the Workpoint platform.
Strongly disagree Disagree Don't know Agree Strongly agree
* Content is refreshing my thinking.
* Content is encouraging free flow of ideas.
* Content is stimulating innovation.
 
 
  Sharing information
 
 
Please rate the extent to which you agree or disagree with the following statements about the way you collaborate within the organization.                                 
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I often share information on-demand within the organization.
* I often share information without requests within the organization.
* I often share information with my direct team.
* I often share information with MR&I team from other markets.
* I often share information with other functions (e.g. Brand building, Sales strategy, Field force, etc.).
 
 
 
* On average, how much time does it take you to get the relevant knowledge document you are looking for within your team/cluster?
(one possible answer)
 
A few minutes
 
A few hours
 
A few days
 
A week or more

 
Please rate the extent to which you agree or disagree with the following statements about how you perceive sharing information within the organization.
Strongly disagree Disagree Neither/Nor Agree Strongly agree
* I believe I am sharing information regularly and as often I am asked.
* I believe my social work environment impacts my willingness to share information.
* I believe sharing information can lead to a loss of power, position of influence or promotion.
* I believe many of my colleagues use information to their advantage rather than to share it.
 
 
 
* Please select the Knowledge sharing tool you use the most to share information.
(one answer possible. If you haven't used any of the knowledge sharing tools please select "none" to continue)
 
JAM
 
OnePlace
 
Workpoint
 
None
 
 
  JAM usage & knowledge
 
 
 
* On average, at what frequency do you currently access the JAM platform?
 
Daily
 
Weekly
 
Monthly
 
Rarely
 
 
Please rate the extent to which you agree or disagree with the following statements about the JAM platform.
Strongly disagree Disagree Don't know Agree Strongly agree
* I feel aware of all the services available within the JAM platform.
* I feel like the JAM platform gathers information that cannot be found elsewhere.
* I feel like it is easier to access information on the JAM platform than to look for it through other sources.
 
 
 
Please state two reasons why you do not use JAM more frequently.
   
 
 
 
  OnePlace usage & knowledge
 
 
 
* On average, at what frequency do you currently access the OnePlace platform?
 
Daily
 
Weekly
 
Monthly
 
Rarely
 
 
Please rate the extent to which you agree or disagree with the following statements about the OnePlace platform.
Strongly disagree Disagree Don't know Agree Strongly agree
* I feel aware of all the services available within the OnePlace platform.
* I feel like the OnePlace platform gathers information that cannot be found elsewhere.
* I feel like it is easier to access information on the OnePlace platform than to look for it through other sources.
 
 
 
Please state two reasons why you do not use OnePlace more frequently.
   
 
 
 
  Workpoint usage & knowledge
 
 
 
* On average, at what frequency do you currently access the Workpoint platform?
 
Daily
 
Weekly
 
Monthly
 
Rarely
 
 
Please rate the extent to which you agree or disagree with the following statements about the Workpoint platform.
Strongly disagree Disagree Don't know Agree Strongly agree
* I feel aware of all the services available within the Workpoint platform.
* I feel like the Workpoint platform gathers information that cannot be found elsewhere.
* I feel like it is easier to access information on the Workpoint platform than to look for it through other sources.
 
 
 
Please state two reasons why you do not use Workpoint more frequently.
   
 
 
 
  Culture of Knowledge sharing culture
 
 
 
* Please select the statement that you believe best describes your organization culture?
(one answer possible)
 
The prevailing notion is that knowledge management is the task of a few designated people and there is no need for knowledge sharing.
 
Our basic values & purpose allow for the sharing of knowledge.
 
We have an open, encouraging and supportive culture of knowledge sharing.
 
We believe knowledge management is each and every person’s job and so sharing that information is everybody’s responsibility.
 
 
 
* What do you think of existing policies and procedures of knowledge management?
(one answer possible)
 
It’s quite important, relevant and up-to-date.
 
It’s quite important, relevant but not updated regularly.
 
It’s quite important, but not relevant for me.
 
It’s a formality, and of no use.
 
 
  Knowledge sharing barriers
 
 
 
* Do you believe there is a fundamental problem – or an area that could be further improved – with knowledge sharing within the organization?
 
Yes
 
No
 
 
 
* Where do you think the problem lies?
Multiple answers possible
 
Individual level
 
Organizational level
 
Technological level

 
 
 
* Please select the main reasons you believe lie at the individual level.
(multiple answers possible)
 
Difference in national culture or ethnic background.
 
Poor verbal/written communication and interpersonal skills.
 
General lack of time to share knowledge, and time to identify colleagues in need of specific knowledge.
 
Low awareness and realisation of the value and benefit of possessed knowledge to others.
 
Apprehension of fear that sharing may reduce or jeopardise colleague's job security.
 
Lack of trust in colleague because they misuse knowledge or take unjust credit for it.
 
Knowledge retention due to fear of not receiving just recognition and accreditation from managers and colleagues.

 
 
 
* Please select the main reasons you believe lie at the organizational level.
(multiple answers possible)
 
Integration of Knowledge management strategy and sharing initiatives into the company’s goals and strategic approach is missing or unclear.
 
Corporate culture does not provide sufficient support for sharing practice.
 
Lack of managerial direction in terms of clearly communicating the benefits and values of knowledge sharing practices.
 
Lack of transparent rewards and recognition systems that would motivate people to share more of their knowledge.
 
Shortage of formal and informal spaces to share, reflect and generate (new) knowledge.
 
Communication and knowledge flows are restricted into certain directions (e.g. top-down).

 
 
 
* Please select the main reasons you believe lie at the technological level.
(multiple answers possible)
 
Lack of training regarding employee familiarisation of knowledge sharing platforms.
 
Lack of technical support and maintenance of knowledge sharing platforms.
 
Lack of compatibility between knowledge sharing platforms and processes.
 
Poor usability of current knowledge sharing platforms.
 
Unrealistic expectations of employees as to what technology can do and cannot do.

 
 
 
* Please select three factors you believe act as the main barrier to knowledge sharing within the organization?
 
Inability to access the information
 
Inability to find the information
 
Inability to understand the information
 
Lack of contact between employees
 
Working in silos
 
Lack of time to share knowledge
 
Lack of time to identify colleagues in need of specific knowledge
 
Cultural differences
 
Lack of participation
 
Lack of trust
 
Lack of training to use effectively and efficiently the Knowledge sharing tools
 
Lack of rewards/recognition for knowledge sharing
 
Lack of managerial direction in terms of clearly communicating the benefits and value of knowledge sharing
 
Not willing to share knowledge
 
Other
 

 
 
 
* What do you think are the problems related to knowledge retention?
(multiple answers possible)
 
Lack of information.
 
Information overload.
 
Poor sharing of knowledge in the organization.
 
Loss of crucial knowledge due to a key employee leaving the organization.
 
I don't know.
 
Other
 

 
 
  Improving Knowledge management
 
 
Please rate the extent to which you agree or disagree with the following statements.
Strongly disagree Disagree Don't know Agree Strongly agree
* I believe Knowledge management should be better aligned with the company objectives.
* I believe Knowledge management should be better aligned with the most pressing business issues.
* I believe the current Knowledge sharing tools should better take in consideration individual differences and learning styles to be more efficient and effective.
 
 
 
* Please select the three qualities you believe might best improve the current Knowledge sharing tools.
 
Being easier to navigate.
 
Being easier to find information relevant to me.
 
Providing more useful information.
 
Allowing a more personal navigation in respect with my personal preferences.
 
Making it easier for a group of people to work on a single document.
 
Making it easier to upload documents.
 
Making it easier to collaborate with other staff.
 
Making it easier to access from outside the office.
 
Making it faster loading page.
 
Making it more proactive in curating relevant information.
 
Other
 

 
 
 
Are there any features in the current knowledge sharing platforms that need to be removed or added? Anything that needs to be updated?
   
 
 
 
Are there any other comments you would like to share?