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2014
May
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Noodleverse is currently experiencing a loading issue in which the page continuously loads. A ticket with engineering has been placed for this issue. Once we replicate we should escalate the case to Tier 2. The appropriate CST we should use is:
OLS->Lessons->Broken Link
OLS->Lessons->Error Message Displayed
Noodleverse->Technical Support->Troubleshoot
Noodleverse->Navigation->How to use
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Documentation is required for all inbound and outbound calls (except Ghost Calls)
True
False
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It is a requirement to include serial numbers in all hardware and label service requests?
True
False
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Clearing Cache and Cookies Tool in the K12 2013 image exists in which folder?
Technical Support
Computer Safety Tips
Pictures
Music
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When a user receives the error message, “You must provide content,” when clicking send and the content of the kmail is “wiped out,” we should do the following:
Suggest to use FF 22 or latest version of Chrome
Wait till the issue is resolved-do not troubleshoot
Inform customer their kmail is forever lost
Refer to a computer professional
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Class Connect Template on KB 4110 is required on all CC calls?
True
False
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If the user states that they received either a reclamation list or labels after they have already returned their course materials, what should you do?
Refer to computer returns
Advise the family to disregard either a reclamation list or labels after they've already returned their course materials.
Advise family to call their school.
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Questions regarding repercussions for computers lost or damaged by family should be referred to:
Computer Returns
Technical Support
School
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The process for switching (transfer) between k12 schools is outlined in which Kb?
1122
1152
1166
1167
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You are required to check your QA portal daily at the beginning and end of every shift?
True
False
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