K12 April Knowledge Management Quiz

* Please enter your full name.

* If a student is not listed as the recipient in OMS, or they do not have a material order, what do you do?

Refer to Teacher

Refer to School

Transfer to Enrollment

Escalate

* When will Parent Portal Enrollments be in TotalView?

Immediately

The next day

When the student is approved

* What does the "ICE Lead Status: Parent Portal" refer to on an account record in Salesforce?

User has a Parent Portal Account

User has yet to create a Parent Portal Account

* Technical Support with Parent Portal users: If the caller is facing technical issues using the portal, what should you do?

Transfer to sales

Verify they're using a supported browser/computer then transfer to enrollment

Do not troubleshoot, only transfer to enrollment

* If a family is calling to inquire about school holidays, what should you do?

Refer to K-mail for communications from your teacher

Check weekly plan for scheduled vacation days

Check the academic calendar on the school's website.

All of the Above

* Can students re-register themselves?

Yes

No

* If the family is calling about enrollment in to VSP school, the school will not be on the VDN List. Refer the caller to the VSP school website for enrollment phone numbers.

True

False

* When assignments appear stuck in the drop box for an unusually long time with the status in progress, or the assignment never successfully transfers to turnintin even after multiple resubmits, we should not advise the families to resubmit again as this bogs down the turnitin integration. This issue is being investigated and a work around has been provided to instructors.

True

False

* LC reports that the attendance total to date are not showing correctly. The numbers may be higher or lower than the true amount. This is a known issue?

True

False

KM April