This free survey is powered by
Create a Survey
Surveys
2017
February
K
KlareTech Customer Feedback
KlareTech Customer Feedback
0%
Exit Survey
Hello: You are invited to participate in our Customer Feedback Questionnaire.
This questionnaire asks questions about our customer service. It will take approximately 5 minutes to complete the questionnaire. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Kelly Humphreys at 011 794 9684 or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
How long have you been using our services for?
Less than 6 months
1 year to less than 3 years
3 years to less than 5 years
5 years or month
Other
Please rate the quality of the service you received
Very poor
Somewhat unsatisfactory
Average
Very satisfactory
Superior
The customer service representative was courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Which representative assisted you?
Anita Ferguson-Brown
Katy Du Toit
Johnathan Daniel
Precious Mthetho
Susan Humphreys
Elsabe Snyman
Other
Which of the following qualities of the representative stood out (as being superior)?
Patient
Enthusiastic
Attentive
Friendly
Responsive
Other
What would best describe your experience with the customer service representative?
Kept me waiting on hold
Had to explain several times
Didn't know how to handle the problem
Has to ask other employees
Did not explain properly
Other
The customer service:
Gave me the wrong information
Didn't understand the question
Gave unclear answers
Couldn't solve the problem
No Improvement needed
Other
How satisfied are you with the following:
0
10
Website
-
Customer Service
-
Overall
-
KlareTech Customer Feedback Questionnaire
Thank you for taking the time to complete this survey
Loading...
close
Loading...
Close
qprun1.questionpro.net