This free survey is powered by
0%
Exit Survey
 
 
How long have you used King Communications as your answering service?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which of our services do you use? Select all that apply.
 
Answering/ Patching
 
Fax/Email Message Delivery
 
Call Screener
 
Mail Drop Services
 
Voicemail

 
 
 
How satisfied were you with how the support staff resolved your most recent problem?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How responsive have we been to your questions or concerns about our products?
 
Much shorter than expected
 
Shorter than expected
 
About what I expected
 
Longer than expected
 
Much longer than expected
 
Did not receive a response
 
 
How would you rate us on the following ?
Well Below Average Below Average Average Above Average Well Above Average
Agents act in my best intersts
Agents Adhere to professional standards of conduct
Understanding the customers' needs
Price of my services are ...
Overall, I am satisfied with King Communications
 
 
Comments regarding above answers:
   
 
 
 
Do you find our website King-Communications, to upload your sceduler, easy to use?
 
Yes, no issues
 
Sometimes, a few issues but they have been resolved
 
Sometimes, a few issues that have not yet been resolved
 
No, its difficult and a waste of time
 
 
 
Which of the following words would you use to describe our products? Select all that apply.
 
Reliable
 
High quality
 
Useful
 
Unique
 
Good value for money
 
Overpriced
 
Impractical
 
Ineffective
 
Poor quality
 
Unreliable
 
 
 
Do you have any suggestions for improving our services?
   
 
 
 
Which of the following categories best describes the industry you work in?
 
Automotive
 
Advertising
 
Consulting Services
 
Education
 
Entertainment
 
Financial Services
 
Government Services
 
Healthcare
 
Human Resources
 
Information Technology
 
Marketing/Sales
 
Non-Profit
 
Pharmaceuticals
 
Public Relations
 
Technical Services
 
Travel
 
Other
 
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend King Communications to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
Thank you for your continued ....