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Surveys
2016
June
K
KFC Customer Retention
KFC Customer Retention
0%
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Hello:
You are invited to participate in our survey
An Investigation into Challenges facing Kentucky Fried Chicken (KFC) regarding customer retention in Johannesburg
. In this survey, approximately 200 people will be asked to complete a survey that asks questions about their customer service experience at KFC. It will take approximately 15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Tshabalala Butibuti at 076 858 3007 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
DEMOGRAPHICS
Gender
Male
Female
Please specify your race
Black
White
Indian
Coloured
Other
What is your age group?
18 to 24 years
25 to 34 years
35 to 44 years
45 to 55 years
45 years and over
Employment Status: Are you currently...?
A Student
Out of working
Self-employed
Unable to work
What category best describes your monthly household income?
Less than R 9 999
R10 000 to R19 999
R20 000 to R 49 999
R50 000 or more
CUSTOMER SATISFACTION AND RETENTION
How satisfied are you with the following:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Product
Customer Service
How long have you been a customer of our company?
This is my first purchase
Less than 6 months
Six months to a year
1 - 2 years
3 or more years
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