Kauno Grūdai product and service survey

Dear Sir or Madam,
Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about our products and service. We appreciate your business and want to make sure we meet your expectations.

* In general, how would you rate the company KAUNO GRUDAI? 1 – Poor, 10 – Excellent.

* Would you recommend the company KAUNO GRUDAI?

Yes

No

Not sure

If your answer was NO or NOT SURE, please write your comments:

* Which products do you purchase?

Please prioritize the following list in the order of importance. 1 – Not important, 7 – Very important.

Product quality
Product price
Product packaging (cup/pack)
Product design
Product delivery time/ lead time of orders
The ability to match the benchmark
Customer service

The following is a list of service items. How do you agree with the items according to the criteria below? 1 – Strongly disagree, 10 – Strongly agree.

	1	2	3	4	5	6	7	8	9	10
The export/sales manager is knowledgeable and professional.

I feel like I have a good personal relationship with the export/sales manager.

All products are delivered on time.

The export/sales manager is always in contact after purchase.

The process of getting problems solved is very fast.

If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction.

Are there any other comments you have for KAUNO GRUDAI?