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  1. Surveys
  2. 2012
  3. January
  4. J
  5. Job Deal Stakeholder (East)

Job Deal Stakeholder (East)

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Exit Survey »
 
 
As a valued stakeholder for Serco’s Job Deal ESF contract in the East of England, you have been invited to complete this survey to find out about your experience of working with Serco. This survey forms part of our overall contract evaluation to identify what has been successful and how we can improve future programme management and delivery.

The survey is being administered by W2W Solutions and will take about 10 minutes to complete. If you have any queries about the survey please contact W2W Solutions by email at [email protected].

Your responses will be strictly confidential and you are not required to provide any personal information. If you work with any other Serco teams please ensure your responses relate solely to your activity with Serco's Job Deal Team in the East of England.

Thank you for taking the time to complete this survey. The results will be available in Spring 2012.

Please start the survey by clicking on the Continue button below.
 
 
 
Which of the following organisation do you work for?

 
National Offender Management Service
 
HMP
 
Probation
 
DWP
 
Skills Funding Agency
 
Job Deal Subcontractor
 
Other Training Provider
 
Specialist Support Service Provider
 
Other (please enter in the box)
 
 
 
Please tick the box that best describes your involvement in Job Deal.

 
Contract management of Job Deal
 
Direct delivery of services within Job Deal
 
My organisation refers participants to Job Deal
 
My organisation works with similar clients so I have a professional interest
 
General interest in Serco performance
 
Other (please note below)
 
 
Please rate your understanding of the Job Deal programme against the following:

Very Poor Poor Okay Good Excellent
Overall purpose
Target client groups
Organisational/delivery structure
Programme targets
Programme content
 
 
How adequate do you feel the marketing and publicity of Job Deal has been for:

Inadequate Adequate Good
Potential participants
Potential referral agents
Partners and other stakeholders
 
How much do you agree with the following statements about Serco? Serco …

Strongly Disagree Disagree Undecided Agree Strongly Agree
… understand the work of stakeholder organisations
… coordinate well with stakeholders to achieve common goals
… support stakeholders in achieving their own goals
... actively seek the views of stakeholders
… use the views of stakeholders in developing its services
… is an innovative partner
… takes account of the effects of its requirements on partner organisations
 
 
 
If you wish to comment on any of the above responses please do so in the box below:
   
 
 
How frequent is your contact with Serco’s Job Deal team?

 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Less frequently
 
 
Please rate your satisfaction regarding communication with Serco’s Job Deal team:

Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Frequency of communication and contact
Method of contact
Information is clear and unambiguous
Transparency and openness
Information provided about Job Deal
Information provided about Serco’s wider activities
 
Based on your personal experience, please rate Serco’s Job Deal Team in the following areas:

Very Poor Poor Average Good Excellent
Leadership of Serco’s Job Deal team
Professionalism
Knowledge
Responsiveness
Accessibility
 
 
 
If you wish to comment on any of your responses above please do so in the box below:
   
 
 
How would you rate your experience of working with Serco, compared to similar organisations you work with?

 
One of the worst
 
Below average
 
About average
 
Above average
 
One of the best
 
 
 
Overall, how satisfied are you with your working relationship with Serco's Job Deal team?

 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
Future Plans
Yes No Don't know
Would you work with Serco in the future?
Would you recommend working with Serco to other organisations?
 
 
 
Taking into account all the areas covered in the survey, in your view what should be Serco’s key areas for improvement over the next year?
   
 
 
Use the space below to write any other comments about your experience of working with Serco. Please leave blank if you have nothing to add.
   
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