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  5. JFD-IT Ltd Portland Hotels Spring 2015

JFD-IT Ltd Portland Hotels Spring 2015

Client Feedback Survey
Portland Hotels
 
Name and Hotel Details
First Name : 
Last Name : 
Hotel : 
Department : 
  : 
  : 
  : 
Phone : 
Email Address : 
 
 
 
What are your top IT challenges ? ( please tick 2 )
 
WiFi
 
Printing
 
Age of Equipment
 
Interfaces
 
Speed of Systems
 
Lack of Training
 
Other
 

 
 
How would you rate the Overall IT in your hotel ?
Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied No Response
Ease of Use
Fit for Purpose
Level of IT Support
 
 
How frequently do you need IT support ?
 
Every day
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
Never Called
 
 
 
Rate your overall level of satisfaction with the IT Support
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
N/A
 
 
How do you rate the IT support in respect of
Highly satisfied Somewhat satisfied Neutral Somewhat dissatisfied Highly dissatisfied No Response
Customer service
Speed of Fix
Professionalism
Quality of Solution
Understanding customers' needs
Communication
Price
 
 
Comment:
   
 
 
 
What if any outstanding IT issues do you have ?
   
 
 
 
What suggestions do you have to improve the quality of support ?
   
 
 
 
What is the best thing about the IT and the support in this hotel ?
   
 
Thank you for your time today your comments and responses are very helpful