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2015
January
J
Jeeperz Creeperz Customer Satisfaction Survey
Jeeperz Creeperz Customer Satisfaction Survey
Jeeperz Creeperz Customer Satisfaction Survey
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Exit Survey
Hello:
You are invited to participate in our customer satisfaction survey. In this survey, approximately 100 people will be asked to complete a survey that asks questions about the performance of Jeeperz Creeperz with some general demographic questions. It will take approximately 3 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
Where did you make your last Jeeperz-Creeperz purchase?
In our Eureka Road store
Online/eBay / Google+
Telephone order
What type of product or service was your most recent purchase?
Yes
N/A
Lift Kit/Suspension Modification
Interior Trim (seat covers, grab handles, gauges)
Exterior Trim (fender flares, boards, tonneau covers)
Off Road Performance (winch, gears, axles)
Installation/Labor Service
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Completely unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Completely satisfied
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
If you were less than satisfied, please tell us what we can do better:
How likely are you to purchase from Jeeperz-Creeperz in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How long have you been a Jeeperz-Creeperz customer?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
What is your gender?
Male
Female
Prefer not to answer
Which of the following categories describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
Do you follow us on Social Media?
Facebook
Twitter
Both
Thank you for your time, see you on the trail!
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