This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2012
  3. September
  4. J
  5. Jean Coutu Orleans
0%
Exit Survey »
 
 
Thank you for taking the time to complete this survey by Jean Coutu Orleans. Your feedback is important to us in how we can better improve our service.

This survey should only take about 5 minutes of your time. Your answers will be completely anonymous and by filling out the survey you will be entered into a draw for a $100 Jean Coutu Orleans gift card.
Any questions marked with an asterisk (*) require an answer in order to progress through the survey.

If you have any questions about the survey,or would like to complete the survey in french by phone, please contact us at [email protected] or call 613-837-8689.
Employees of Jean Coutu and their families are not eligible for the Draw to be held on Nov 9th.
 
 
 
How long have you been purchasing make-up?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use the following products?
Don't Use Daily Weekly Monthly Quarterly
Face Cream
Foundation
Lipstick
Eye Shadow
Nail Polish
 
 
List the most important factors in buying make-up:
   
 
 
 
Where do you tend to buy your make-up
 
In our store
 
Other Jean Coutu
 
Drugstore
 
Department Store
 
Specialty Store (e.g. The Body Shop)
 
Online
 
Mega store (e.g. Walmart)
 
Other
 

 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
If you do not shop with please list reasons:
   
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
 
 
Comment:
   
 
 
 
How likely are you to try new brands including Jean Coutu exclusive brands?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How often do you shop for make-up at Jean Coutu Orleans?
 
Always
 
Often
 
Sometimes
 
Not very often
 
Never
 
 
 
When buying make-up, such as foundation, eye make-up or lipstick, if any, which of these aspects tend to influence what you buy? If you wish to indicate more than one please add in the other box.
 
Technologically advanced/latest formula
 
Special offer or promotion
 
Contains extra benefits (e.g. UV filters, lift effect)
 
Well-known brand name
 
Attractive packaging
 
Brand IÂ’ve seen advertised
 
Hypo-allergenic
 
Not tested on animals
 
Cheapest price
 
Brand(s) IÂ’ve used before
 
Fragrance free
 
New product I havenÂ’t tried before
 
Prefer to buy exclusive/luxury brand
 
Specific type (e.g. Powder, liquid, crème)
 
Advice from in-store consultant
 
Free sample
 
Recommended by friend/relative
 
In-store display
 
Original features (e.g. colours, packaging, consistency)
 
Do not buy make-up
 
Other
 
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
How would you rate our prices?
 
Lower
 
Same
 
Higher
 
 
 
Which of the following categories describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed
 
Student
 
Retired
 
Military
 
Homemaker
 
Prefer not to answer
 
 
 
Please enter a valid email to entered in the Draw. Draw to be held on first of November. We will not share or keep your email it will be erased after the draw. Please click other and enter your email in the box.
 
 
Other
 
 
Thank you for helping us understand your wants and needs
Survey Software Powered by QuestionPro Survey Software