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Surveys
2015
March
J
JCPenny
JCPenny
JCPENNY (CLOTHES/PRODUCTS
0%
Exit Survey
How often do you conduct surveys?
daily
weekly
monthly
How would you rate your
overall satisfaction with us?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
Which range includes your
age?
10-20
21-30
31-40
41-50
51-60
61-70
71-80
81-90
91-100
100+
How long have you used
our products/service?
• Less than 6 months
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years or more
Overall, how satisfied are you with your membership?
• Very satisfi ed
• Somewhat satisfi ed
• Neutral
• Somewhat dissatisfi ed
• Very dissatisfi ed
Do you think our prices are fair?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
How often do you use the following benefits of discounts and membership card?
Very infrequently
• Infrequently
• Frequently
• Very frequently
• Do not use
• Was not aware of
How often do you read our
newsletter?
• Always
• Frequently
• Sometimes
• Rarely
• Never
How satisfied are you with our website?
• Very satisfi ed
• Somewhat satisfi ed
• Neutral
• Somewhat dissatisfi ed
• Very dissatisfi ed
Have you had any problems with any products you have brought and were you able to fix the problem?
Yes
Never
• Problem is still unresolved
problem was solved
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