Jan Client Survey | QuestionPro

1. How would you describe your overall opinion of Gavin Anderson & Company (GA)?

Very positive

Somewhat positive

Neither positive nor negative

Somewhat negative

Very negative

2. What do you see as the main services that GA is known for?

3. What do you see as GA’s main strengths?

4. What do you see as GA’s main weaknesses?

5. From your point of view, how important are each of the following attributes when considering appointing a communications firm? Please rate each attribute on a scale of 0 to 10 where 0 means very unimportant and 10 means very important.

	0	1	2	3	4	5	6	7	8	9	10	Don't Know
Professionalism - quality of work, meeting deadlines

Responsiveness to our requests and needs

The strength of the individual consultants who will be working on my brief

Relationships - how we work together, the kind of people they are

The strength of their track record, have they worked on projects like this before?

Having good government and bureaucracy access as well as knowing how things work at a political level (State and Federal)

Strategic thinking and creativity - coming up with ideas that help us

Fair and reasonable fees and charges

Knowledge of our industry

Having good media contacts and knowing how things work in the media

Ability to operate across different markets in Australia

Global office network

6. Please indicate how well you believe GA performs in each of the following areas using a scale of 0 to 10, where 0 means performs very poorly and 10 means performs very strongly.

7. Which of the following best describes your opinion of GA’s value proposition?

Under valued

Good value for money

Expensive but worth it

Too expensive

8. In the public affairs/government relations space, who do you see as GA's main competitors and how do they compare to us?

9. In the financial communications/transaction space, who do you see as GA's main competitors and how do they compare to us?

10. Thinking broadly about the following range of consulting services and your likely needs for this year - do you expect to use each of them more, less or the same as you did last year?

11. What advice would you offer GA in terms of opportunities and threats for the coming year? Please be specific.

12. What do you think GA could do to maintain and improve its relationships with clients and intermediaries?

13. Is there anything else you would like us to know?

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