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The objective of this research is to obtain a statement of management IT services tools used by companies, after analyzing the results will be shared through an article for general knowledge.

Thank you very much for your attention.

Henrique Silva
Project Manager [MBA,ITIL V3,COBIT 4.1,ITSM]

1. In which region are you in?

2. What is the number of employees of the company?

3. What segment of the company that you work?

4. What is your position in the company?

5. Which tool your company uses to manage IT services?