ITSAG Support team Survey

Dear All,

With an aim to provide prompt, comprehensive and accurate services to you, one of IT-SA’s business partners, we sincerely invite you to take a few minutes to complete this survey, providing us a valuable reference in reviewing our performance in the past 1 year.

For any enquiry regarding to this survey, please feel free to contact Fantastine Shum (Direct line: 3145-6828; Email: [email protected])

Thanks & Regards,
Information Technology – System Administration (IT-SA)

Contact Information

Phone :
Email Address :

Timely Response to Request as Committed:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

Keeps Users Informed about the Progress:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

Provide Relevant Information/Advise:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

Work Comprehensiveness:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

Work Effectiveness:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

Technical Competence:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

Being Courteous Consistently:

1-Never demonstrates it in daily work and needs a lot of improvements

2-Seldom demonstrates it

3-Closes to average requirement and needs some improvements

4-Always meets the requirement

5-Completely meets the requirement

6-Outstanding and goes beyond the requirement

In order to provide you the best service, we highly treasure the feedbacks from our business partners, like you. Please kindly advise/comment on IT-SAG Support team’s performance in the past 1 Year with the help of the following table. Which area of assistance ITSAG Support Team has offered you most?

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