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2013
February
I
IT's Impact
IT's Impact
0%
Exit Survey
Which Category below includes your age?
17 or younger
18-20
21-29
30-39
40-49
50-59
60 or older
What options best describe you?
MIS student or IT professional
Other
Have you been part of implementing or used an automated CUstomer Service application. Examples may include automated customer service phone systems, online customer services systems, etc
No
I have been a part of implementing a customer service automated system
I have used a customer service automated system
In general do you think Information Technology has improved customer service?
Yes
No
Do you believe automated customer service systems have improved customer service?
Yes
No
When a company makes information Technology changes, do you think this generally improves customer service?
Yes
No
If you can complete your transaction with an automated customer service phone system or with a human employee, which would you choose?
Automated system
Employee
Do you trust an employee to complete your transaction successfully?
Yes
No
Explain
Do trust an automated system to complete your transaction successfully?
Yes
No
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