IT User Satisfaction Survey

Exit Survey »

Hello:
Please answer a few questions about the technical support service you recently received. Your feedback will help us improve our service.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

How would you rate your overall level of satisfaction with us?

How many times did you have to contact customer support before your problem was resolved?

How long did it take for customer support to resolve your problem?

less than 5 minutes

5 minutes to less than 10 minutes

10 minutes to less than 30 minutes

more than 30 minutes

Next day

More than 1 day

Was your question or issue resolved the first time you contacted the technical support?

Yes

No

Was technician helpful?

Yes

No

In your opinion, how does our communications procedure rate?

Do you have any suggestions for improvements: