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2012
June
I
IT Survey
IT Survey
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Hello:
You are invited to participate in our IT services survey. In this survey, approximately twenty people will be asked to complete a survey that asks questions about their experiences and impression of Park'N Fly's IT services and IT Department. It will take approximately five minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Dave VanAuken at 905-676-1248x631 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Situation Management
I feel that the IT department is readily available for the escalation of tech related problems
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Situation Management
I feel that the IT department consistantly goes through an analysis process to establish the scope, impact and severity of the situation
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Solutions and Troubleshooting
I feel that the IT department is proactive in the detection and prevention of problems or issues with hardware or software before they arise
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Communication
I feel that IT communicates effectively on the progress of tasks or issues, and the resulting solution or completion of the task.
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Expertise
I am confident in the technical mastery (problem solving and analytical capabilities) and expertise of the IT department
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Management
I feel confident that the IT department effectively tracks and manages problems or new tasks assigned to them, carrying each of them to their resolution
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Innovation
I feel that the IT department is proactively providing solutions to enable me and my team to meet our objectives
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Alignment
I feel that the IT department's activities and efforts are in alignment with the company's Vision/Business Plan
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
Alignment
I feel that the IT department is a team player, and is active and interacts positively with the remainder of the company
Strongly Agree
Generally Agree
Neither Agree nor Disagree
Generally Disagree
Strongly Disagree
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