IT Survey | QuestionPro

You are invited to participate in our Easigas IT survey.
This information will be used to analyse and improve our services, so your participation will be of great value to us.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Which contact methods do you prefer when contacting the IT department (Select all that apply)?

ITSupport E-mail

Helpdesk phone number

Helpdesk phone voicemail

Microsoft Lync

How satisfied are you with the time it takes the IT department to resolve your queries related to the following:

How satisfied are you with the effectiveness of the solutions provided by the IT department when closing tickets in the following areas:

How satisfied are you with the frequency of communication received from the IT department while your call is being worked on?

I am updated frequently and I am happy with the communication

I receive some updates but feel that communication could be improved

I do not receive any updates

How often do you use EasiNet for the following:

Are there any other business purposes or functions for which you would like to use EasiNet?

What is your overall impression of the IT department?

Very Good (Provides IT solutions and improves business)

Good (Meets my needs when requesting services)

Bad (Doesn't meet my needs when requesting services)

Very Bad (Adds no value)

General Comments/Suggestions: