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Surveys
2017
February
I
IT Support
IT Support
0%
Exit Survey
Bakery Cos. Team:
You are invited to participate in our
IT Support Survey
. We are using this survey to gauge our IT Support effectiveness over the past year. Your participation in this study is completely voluntary. Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Hunter Wilkinson via phone or email.
Thank you very much for your time and support. Please start with the survey now by clicking on the button below.
*
Which facility do you work at?
-- Select --
Tennessee Bun
Nashville Bun
CSN/CFBP
CMI
Masada
*
What technology tools do you use for your job (Select all that apply)?
I use a shared computer
Desktop Computer
Laptop
I access our network remotely
I don't like using technology, I'll stick with paper and pen
On average, how frequently do you contact IT Support with a request for help?
More than once a week
Once a week
Once a month
Once every few months
Once a year
I have never contacted IT Support
In regards to IT Support, how satisfied are you with the following:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
*
Helpfulness
-
*
Knowledge and Expertise
-
*
Speediness
-
*
Professionalism
-
*
Overall Service
-
Thinking back to your last IT Support request, how quickly did it take for IT to resolve your issue?
Less than one hour
Less than 2 hours
Less than 8 hours
Over 24 hours
Unresolved, I'm still having issues
Other
If you have any Comments/Suggestions that will help enhance and improve the level of IT support to meet your overall needs, please explain below:
If your comments/ suggestions request a follow up from IT Support, please fill out the form below (not required)
First Name
:
Last Name
:
Phone
:
Email Address
:
What is your preferred method of communicating with IT Support?
Email
Phone
In-Person
Other
Thank you for your participation in this survey. If you have any IT support needs going forward please email Tech Support at:
Tennessee:
[email protected]
Georgia:
[email protected]
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