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customer satisfaction survey for the service desk, which you will use to monitor the performance of the service desk.


Hello: You are invited to participate in our Help Desk customer satisfaction survey. In this survey, approximately 8 questions will be asked. It will take approximately 10 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Muurendeni Malotsha at 0735246212 or by email at [email protected]. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* How often do you conduct surveys?
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
* Overall quality of telephone support?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* How often do you conduct surveys?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* How often do you conduct surveys?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* How often do you conduct surveys?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* How often do you conduct surveys?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* How often do you conduct surveys?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* How often do you conduct surveys?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
* Overall quality of on-site support?
Knowledge and professionalism of the help desk support staff?
Knowledge and professionalism of on-site support engineers?
Communication and follow-up on problem resolution?
The ability of help desk to diagnose your problem?
The ability of the help desk to solve your problem?
Time require resolving your problem?
Overall quality of the solution?
Maintenance services offered?
 
Very satisfied Very satisfied Very satisfied Very satisfied Very satisfied Very satisfied Very satisfied Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied