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Hello:
You are invited to participate in our IT Department Survey. In this survey, you are asked to complete a survey that asks questions about our IT Department. It will take approximately Three (3) minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. This survey will help the IT Department to better serve all Prospect employees in the future.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Tim Fitzgerald at 615-444-0597 ex: 379 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
Which of the following ways did you communicate with an IT support representative about your most recent questions or issue?
 
In Person
 
Phone
 
Email
 
Help Desk
 
Other (specify)
 
 
 
 
Please rate you most recent IT support experience.
 
1 - Very Poor
 
2
 
3
 
4
 
5
 
6
 
7 - Exceptional
 
 
Please rate each of the following aspects of your recent IT support experience.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
IT representative's understanding of the issue or question
IT representative's ability to determine the answer or solution
IT representative's ability to speak in a clear and understandable manner
IT representative's professionalism
IT representative's friendliness
Time it took to receive the correct answer or solution
The ease of submitting the issue or question.
 
 
 
How long did it take to get your question or issue resolved?
 
Less than 10 minutes
 
10 to 20 minutes
 
More than 20 minutes on the same day
 
The next day
 
2 days
 
3 days
 
4 to 6 days
 
One week
 
More than one week
 
Not yet resolved
 
 
 
How many times did you contact IT support before your question or issue was resolved?
 
Once
 
Twice
 
Three times
 
More than three times
 
Not yet resolved
 
 
 
What about your IT support experience did you like most? (Please list up to 3 things)
   
 
 
 
How could your IT support experience have been better? (Please list up to 3 things)