IT Customer Service Survey

Organization

EN-EZ

ENR

EZB

EZW

Other

Overall, how important are Information Technology (IT) services to your work?

Overall, I am satisfied with the quality and reliability of services provided by the Information Technology (IT) Team.

What is your preferred method of contact with the IT team?

How satisfied are you with the following:

	Very Dissatisfied	Dissatisfied	Somewhat Dissatisfied	Somewhat Satisfied	Satisfied	Very Satisfied
Telephone Service & Voice Mail

E-mail

Software

Internet Access or Web Issues

Equipment

Network

Copier & Printer

Hardware

Help Desk Technical Support

Password Issues

User Access Request

Other

The IT technician who answered my call was courteous and professional.

IT Team handled my call quickly.

The waiting time for resolving my problem was reasonable.

IT Team was knowledgeable about my problem.

Please enter any additional comments or suggestions that may help us provide you with a better service in the future.