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  1. Surveys
  2. 2012
  3. January
  4. I
  5. IST Testing Survey
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Exit Survey »
 
 
You are a valued customer to us & we are obliged to serve you, providing you with nothing less than the highest level of service. Service Quality is a mix of 'Tangibles' and 'Perception'. It is the responsibility of Keystone Management to monitor and track these two components, striving to bring about a high level of service across both these components. Time & Quality are the two measures we try to capture through the deployment of this survey.

This survey is designed to be 'Lean' keeping in mind your time and ease of use. We request you to please give us objective feedback with suggestions on how you would like to see us work with you. The Frequency of this survey is kept at a weekly interval to ensure that too much time i not lost in getting information and acting upon it.

Therefore I request you to please give us feedback on the service quality you see us delivering.

Thank you for your time and I assure you the highest quality of our service.

Ashwin Krishna
Chief Executive Officer
Keystone Business Solutions P Ltd
www.keystone-world.com
 
 
 
Were 'this' weeks goals to be accomplished communicated to you in a 'written format'
 
Yes
 
No
 
 
 
Were you in agreement with these goals, as a balance between workload (40 hrs a person week) and prioritization of your commitment?
 
Yes
 
No
 
 
 
Was the work promised delivered to you in time ?
 
Yes
 
No
 
 
How would you rate this weeks deliverables ?
Excellent Good Satisfied Unsatisfied Poor
Project Management
Deliverable Quality
Deliverable Time
Quality of Communication
 
 
 
IF your rating to the previous Question was Unsatisfied or Poor, could you please elaborate 'what' went wrong and 'How could we have avoided it'?
   
 
 
Overall Experience Rating
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Keystone
Project Manager
Offshore Team
Onsite coordinator
 
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