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  1. Surveys
  2. 2010
  3. December
  4. I
  5. ISO 9001
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Exit Survey »
 
SECTION A

Question 1(a). Benefits of ISO 9001 Certification


Statements

Strongly Disagree Disagree Neutral Agree Strongly Agree
Increased satisfaction of customers
Better quality of product/service
Our organization is more customer oriented
Lower time for delivery
Improvement in the training of employees
Increased comprehension of responsibilities across the company
Improvements in morale of the employees
Increased team spirit
Better health and safety inside the organisation
Better system of performance evaluation inside the organisation
Strongly Disagree Disagree Neutral Agree Strongly Agree
It is an important tool for marketing
Larger share of the market
Improvement in the quality of the work performed from customer’s perspective
Better public relations
Lower operational costs
Decreased wastes
An improved quality system
Greater sales
Better documentation
Greater consciousness of quality
Strongly Disagree Disagree Neutral Agree Strongly Agree
Constant improvement of the different operations
Greater market accessibility
Better communication inside the organisation
Better loyalty from customers
Greater profitability
Reduction in complaints from customers
Improvement in relationships with suppliers
Improvement in management of risks
Decreased rework
Led to a more methodical way of keeping records
Strongly Disagree Disagree Neutral Agree Strongly Agree
Our organisation is more process oriented
Improved company competitiveness
Productivity improvement
Lower time of production
Reduction in employee turnover
Lower nonconformities
Decreased absenteeism rate
Greater degree of internal control
Reduced needs for customer audits
 
 
Question 1(b). List the 3 main benefits of ISO 9001 certification to your organisation.
   
 
 
SECTION B

Question 2(a). Drawbacks of ISO 9001 Certification


Statements
Strongly Disagree Disagree Neutral Agree Strongly Agree
Decreased productivity
Companies only complied with the minimum requirements instead of developing quality processes
It does not reflect the actual level of quality management practices
Expensive
Consumes a lot of time
It does not mean that a firm's product is better than that of a non-ISO certified firm
Greater paperwork
More bureaucracy
Greater employee dissatisfaction
Market barrier to entry
Do not guarantee quality of service or product
Discourages creative thinking
Decreased profitability
It is seen as an end in itself rather than the beginning of the quality journey
 
 
Question 2(b). List the 3 main drawbacks of ISO 9001 certification to your organisation.
   
 
 
SECTION C

Question 3(a). Reasons for IS0 9001 Certification


Statements
No Importance Low Importance Moderate Importance High Importance Very High Importance
To satisfy the exigencies, specifications or pressure of government
To be able to put in tenders for the public projects
To satisfy the requirements of the customers
To utilize ISO for marketing and promotion purposes
Since competitors are already certified ISO 9001
For ensuring competitive advantage
To preserve or improve the share of the market
For direct access to other markets
To upgrade the image of the company
To facilitate and simplify procedures
No Importance Low Importance Moderate Importance High Importance Very High Importance
For decreasing the costs of operation
To satisfy the expectation of the customer
For the marketing of products internationally
To attain corporate goals
To improve efficiency in the different operations
As a starting point for implementing Total Quality Management
To enhance quality of product and/or service
For better relations with employees
Improving management rigor
Reducing errors in the organisation
Reacting to the pressures put by the partners
 
 
Question 3(b). List the 3 main reasons why you would go for ISO 9001 certification.
   
 
 
 
Question 4. Have you already upgraded your ISO 9001:2000 certification to the 2008 revised version?
   
 
 
 
Question 5. If you have not renewed your certification kindly explain why?
   
 
 
 
Question 6. How do your stakeholders value the ISO 9001:2008 certification?
   
 
 
 
Question 7. According to you what could explain that an ISO 9001 certified organisation may not find it necessary to utilize the certificate for marketing and promotion purposes?
   
 
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