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Hi this is (your name) calling from StepChange Debt Charity. I was wondering if you could spare a few minutes to answer some questions about your experiences of the pilot.
We need your help to find out what went well and what could be done better and your feedback will help to shape how we move forward and help more people in Ireland.
There are only a few questions and all your answers will be anonymous and we’ll combine them with everyone else’s to give us a wider picture of results.
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| * Enter the clients reference number | | |
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* Is the client happy to proceed? |
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* Who referred you to the pilot? |
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* When your lender discussed the pilot with you, did you feel you were given enough information? |
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| * What other information would you have liked to have been told? | | |
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* Did your lender give you enough information about StepChange Debt Charity? |
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| * What other information would you have found useful? | | |
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* What was your main expectation of the pilot? |
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* Before you could go ahead with the pilot your lender sent you a consent form to sign. Did you understand why you needed to sign this? |
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Now we’d like you to think about the advisors you spoke to at StepChange Debt Charity. If you spoke to more than one advisor please give us your overall opinion.
How much do you agree or disagree with the following statements:
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* During your debt advice session we reviewed your income and spending. Did you think this review was useful? |
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* Why didn't you feel that this review was useful? (Select all that apply)? |
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* How well do you think our advice fit your situation? |
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* How well did you understand the arrangement that your debt advisor discussed with you? |
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| * What could we have done differently to make this clearer for you? | | |
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* How well did you understand what would happen after you had finished your session with the advisor? |
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| * How could this have been improved? Was there any other information you would have found useful? | | |
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* Were you happy with the length of time the process took? |
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* Are you paying the amounts we recommended? |
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| * Please tell us which lenders aren't happy with your payments | | |
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* Do you feel you have benefited from being part of the pilot? |
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* Have there been any changes to the way you manage your finances and household budgeting since you started your arrangement? |
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* How much do you agree or disagree with the following statement?
The pilot really helped with my financial situation
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| * Do you have any other comments or suggestions about the pilot? | | |
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