Interview

* Basic Identification - Email Address:

* Your Name

* Phone #:

* Your customer's desktop computer will not start, the system lights come on, and fans spin up. There is No video, AND No Beeps. Tell us what these symptoms usually mean:

* A client's internet connection has gone down, and he seems to know what he's doing; he has already called his ISP and did troubleshooting and found that everything is OK on their side. The client says that he has one laptop, and is using a wireless router on a cable modem. Please briefly describe the steps you need to perform, in sequence, to identify WHERE the break is occurring: (more detail is better)

* Your client's system had extensive malware, and a cleanup was agreed on. The cleanup was going smoothly, until the last reboot, now the system just reboots and reboots, and you cannot get into safe mode or access any rollback features. What are you going to ask/say to your customer?