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  2. 2015
  3. February
  4. I
  5. International Consulting Services - Clients Survey
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Exit Survey
 
 
Thank you for taking the time to complete this survey.

This questionnaire is made solely for the needs of research done in scope of an MBA thesis and it is fully anonymous. It is very important for us to learn your opinions.

Before starting the questionnaire, you should bear in mind the following:
• You should complete the questionnaire in one session. You will need to allow approx. 15 min.
• Once you have finished and submitted your answers you will not be able to go back and change them.
• Please answer from your own experience rather than ask the opinion of anyone else.
• Be as open and truthful as you can. This will maximize the quality of the feedback.

Directions:
The items that follow are associated with values of consulting company, working internationally from the point of view of its clients.

If you wish to receive the final result of the survey please let us know on: [email protected]

Please start with the survey now by clicking on the Continue button below.
 
 
Directions: The items that follow are associated with characteristics of the right consulting company.
Not important at all Little important Neutral Important Extremely important
Understanding the areas in which a consulting firm is active and operates
Matching competence of the consulting company against own requirements
Being precise about the both the client and consultant’s intellectual capital
Market position of the consulting company or its well-known name
A long-term relation rather than short-term contract
Working with consultant who is already known (used before) instead of a new one
Being approached only by consultants who know exactly what client wants
Ongoing dialogue between the consultant and client
Having a sort of certainty that that what you see is what you get from the consulting firm
Reputation for successful work done in the past
Recommendation from third party
Specialization of the consulting company in the same field of business as clients
 
 
Directions: The items that follow are associated with characteristics of the specific expectations from consulting firms.
Not important at all Little important Neutral Important Extremely Important
Having access to world-class expertise in specific areas
Consultants ability for fast response to changes in clients’ needs
Have specialist consultants working seamlessly together with client
Consultants include elements of innovation and new ideas as part of the project
Have access to the unique information gathered / analyzed by the consulting firm
Have certainty that consultants will deliver what was initially promised
Consultants successfully do the work that cannot be done in-house by client
Results are delivered on time and on budget
Consultants are doing exactly what they said they will do (explicit promise)
Helping an organization do what it didn’t think it could
Access to Consultants network of contact & finding potential partners
Consultants to bring theory to practice. Not only recommend but implement
 
 
Directions: The items that follow are associated with characteristics of the way the consulting companies should operate.
Not important at all Little important Neutral Important Extremely Important
Work with consulting firms that are able to reconfigure their resources to meet their clients’ requirements
Consulting firm to be able to help access new markets
Consulting firm to be able to find new business partners and integrate the skills
Consulting company provide smooth project implementation in changing environment without changing the original contract
Client to be able to access the intellectual capital & knowledge of consultants
Have available specialized services that match the requirements of client
Have services that offer value for money (e.g. online consulting)
Have an ongoing, personalized relationship with consulting firm
Work with consulting firms that make good use of technology to improve their operations and cut inefficiencies
Consulting firm having skilled people to manage both, the theory and the transition to practice
Consulting company capable of changing itself in response to changing client needs
Consulting firm presenting always up to date organization and management style
 
 
 
Directions: The items that follow are associated with the success factors for client-consultant relationships. Please order the items by writing a number 1, 2, 3, 4,…,10 next to the success factor.
Note: 1 - highest importance, 10 - lowest importance.
Drag your choices here to rank them
     
     
     
    1) Is your organization working in an international market or is planning to do so?
    2) Have you recently used the help of external consulting company?
     
    1=Yes 2=Yes
     
    1=Yes 2=No
     
    1=No 2=Yes
     
    1=No 2=No
     
     
     
    What is your overall satisfaction level with the work of consulting firm?
     
    Very satisfied
     
    Satisfied
     
    Not satisfied
     
     
     
    How would you judge the value added by the consultants?
     
    is around the same as the fees paid
     
    is more than the fees paid
     
    is a multiple of the fees paid
     
     
     
    How big is your organization?
     
    Micro (less than 10 employees)
     
    Small (less than 10 employees)
     
    Average (less than 250 employees)
     
    Big (more than 250 employees)
     
     
     
    Are you willing to use a consulting firm again?
     
    Yes
     
    No
     
    Consulting Questionnaire
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