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  1. Surveys
  2. 2015
  3. February
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  5. Install Survey

Install Survey

EQUIPMENT INSTALLATION SURVEY
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Exit Survey
 
 
Hello:
You are invited to participate in Grimco's Equipment Installation Survey. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Thank you very much for your participation and we hope to use your feedback to improve our service on future equipment installations. Please start with the survey now by clicking on the Continue button below.
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Were you satisfied with the installation and training on your equipment?
How satisfied were you in the specific training on the type of printing you intend to use your equipment for?
Was the training provided the right duration and scope?
Were you satisfied in the timeliness of your install?
Were you satisfied with your purchase?
How satisfied are you in the overall performance of your new equipment?
How satisfied are you with the level of customer support we provide?
 
 
How satisfied are you with the following:
Strongly Disagree Disagree Neutral Agree Strongly Agree
Do you feel that you were adequately prepared for this install from the information provided on the pre installation checklist?
So you feel the pre install checklist instructions were easy to understand?
You knew who to contact when you had a question or needed information.
Do you feel that your install technician was sufficiently knowledgeable and professional?
Do you feel that your install technician was polite and accommodating?
Has the equipment lived up to your expectations?
Would you recommend Grimco's services to colleagues or contacts in your industry?
The coordination between Grimco Sales and Tech Support is excellent.
Grimco Tech Support is knowledgeable about the equipment they service.
The technician at my install was knowledgeable about the RIP Software.
Whenever a problem arises in the future, I know who to contact.
The length of time to set up and install the equipment at our location was as planned.
The equipment has fully met our needs for the required applications and uses.
There are no ways in which the performance of the equipment could be improved.
Compared to how you felt about Grimco before the installation of your new equipment, the likelihood of you doing business with them again is high.
 
 
 
What can we do in the future to earn a score of 9 or 10?
   
 
 
 
What did we do really well?
   
 
 
 
What can we do even better?
   
 
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