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Surveys
2012
February
I
Innovative Solutions Survey
Innovative Solutions Survey
Hengye USA
An American Joint Venture
0%
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How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Your present supplier of molecular sieve overall
The pricing of their products
The level of Technical Support available to you
The quality of their products
Responsiveness of customer service
Their reputation within the adsorbents community
How important is it to you when choosing a company to purchase molecular sieve from that the company has in place a technical support and service team?
not important
somewhat important
important
very important
How familiar are you with the Hengye USA Brand?
not familiar
somewhat familiar
familiar
very familiar
I have
not
purchased molecular sieve from Hengye USA because I am not familiar with (Select all that apply)?
their products
their industry reputation
their product price points
availability of inventory
their available technical support
customer service
product performance data
Other
I
have
purchased molecular sieve from Hengye USA because: (Select all that apply)?
price is an important consideration
value received beyond purchase price of product(s)
the quality of the product(s)
superior performance characteristics of product(s)
relationship with account representative
excellent customer service
available technical support team
large on-site inventory
Other
How likely would you be willing to pay more for molecular sieve that:
not very likely to
somewhat likely to
neutral
likely to
definitely would
increased your working capacity
came with strong technical support
had a large on-site inventory (good lead times)
had superior crush strength / performance
came with a warranty
guaranteed satisfaction
had an exceptional customer support team behind it
was from a company ISO certified
Please rank (1-10) the following in order of importance to you when deciding which company to purchase molecular sieve from (1= least important, 10= most important:
Lead time
-- Select --
1
2
3
4
5
6
7
8
9
10
Technical support
-- Select --
1
2
3
4
5
6
7
8
9
10
Price
-- Select --
1
2
3
4
5
6
7
8
9
10
Free samples of products
-- Select --
1
2
3
4
5
6
7
8
9
10
Customer service
-- Select --
1
2
3
4
5
6
7
8
9
10
Quality of products
-- Select --
1
2
3
4
5
6
7
8
9
10
Industry references/client testimonials
-- Select --
1
2
3
4
5
6
7
8
9
10
ISO certified
-- Select --
1
2
3
4
5
6
7
8
9
10
Product guarantee
-- Select --
1
2
3
4
5
6
7
8
9
10
Ease of communication with supplier
-- Select --
1
2
3
4
5
6
7
8
9
10
Comments/Suggestions:
What other feedback is important to you that we should know about?
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