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Surveys
2016
April
I
Innovation Study into Banking Sector
Innovation Study into Banking Sector
This survey is conducted in order to identify trends based on people's demography. In this series of two surveys we would like to see why people are switching from one bank to another
0%
Questions marked with a
*
are required
Exit Survey
*
Please select your age group:
-- Select --
16-21
22-25
26-30
31-36
37-41
42-46
47-51
52-57
58-65
65 < Age
*
Q2: Please select your gender:
-- Select --
Male
Female
*
Please select your ethnicity
-- Select --
White
Indian
Chinese
Black
Coloured
Other
*
Q4: Please specify your monthly income:
-- Select --
0
0-5000
5000-10,000
10,000-15,000
15,000-20,000
20,000-25,000
25,000-35,000
35,000-45,000
45,000-55,000
55,000-65,000
65,000 < Income
*
Please specify the name of your financial service provider that you bank with:
-- Select --
Absa Bank
African Bank
Bidvest Bank
Capitec Bank
Commercial Bank of South Africa
First National Bank
FirstRand Bank
Grindrod Limited
Imperial Bank South Africa
Investec Bank Limited
Nedbank Limited
Sasfin Bank Limited
Standard Bank of South Africa
Teba Bank Limited
*
Have you at any point switched to another bank?
-- Select --
Yes
No
Select the name of your previous bank. (ONLY REQUIRED IF YOU ANSWERED YES IN Q6)
-- Select --
Absa Bank
African Bank
Bidvest Bank
Capitec Bank
Commercial Bank of South Africa
First National Bank
FirstRand Bank
Grindrod Limited
Imperial Bank South Africa
Investec Bank Limited
Nedbank Limited
Sasfin Bank Limited
Standard Bank of South Africa
Teba Bank Limited
What was your reason for switching banks? (ONLY REQUIRED IF YOU ANSWERED YES IN Q6)
-- Select --
Customer Services
Fees and Rates
Employed by Bank
Products
No customer focus
Innovative
inflexible
Internet banking
Offered international banking
Technology
Relocated
Processes
Perception
Not innovative
Needs weren't met
Needed the change
Made errors
less queues
Consolidate Portfolio
Other
Please specify what was your reason for switching (ONLY REQUIRED IF YOU ANSWERED "OTHER" IN THE PREVIOUS QUESTION)
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