Information Technology

Rate the overall quality of the technical support services you have received from the Information Technology Group Services during the past six months.

Excellent

Good

Average

Fair

Poor

Would you say that the quality of technical support you have received over the past six months has:

Improved

Remained about the same

Worsened

Please describe the most consistent problems you have with technical support service requests about hardware and/or software problems you encounter:

Have you used resources outside of the company's help desk support staff to help you with problems you were having with company computers, software, e-mail, network, Intranet or Internet? If so, which of the following? (Select all that apply)

Coworker

Other people I know in IT

Manufacturer's technical support

Friend outside the company

Paid technical support outside the company.

What type of compamy computer do you use?

Desktop

Notebook

How satisfied are you with the following:

Website

Customer Service

Overall

How would you rate your computer expertise?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Overall how satisfied with ITG's response/communication ?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Areas of improvement