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  1. Surveys
  2. 2016
  3. December
  4. I
  5. In-flight service quality
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Exit Survey
 
 
Hello:
I am an undergraduate student in Marketing major doing my graduation project; by conducting survey on customer satisfaction in the airlines industry based on in-flight services. This survey seeks to understand the elements which customer satisfaction is based on from an air-passengers' view.
All the information required by this questionnaire would be used for academic research only.
Please answer the questions of this survey based on the experience of your recent flights.
 
 
 
How often do you travel by air in a year?
 
Once.
 
Twice.
 
Three times.
 
More than three times.
 
 
 
What are your main purposes of travel?
 
Business trip.
 
Vacation.
 
Short break.
 
Visit friends and relatives.

 
 
Please deteremine your agreement or disagreement towards the following statements in a scale ranges from highly available to not available based on the experience of your recent flights.
Highly available Moderate Not available
The airline company provided newspapers and magazines in more than one language.
The company provided sufficient number of blankets and pillows on short-haul flights; such as Cairo to Riyadh.
The company provided sufficient number of blankets and pillows on long-haul flights such as; Cairo to New York.
An Adequate space was provided for your luggage in the overhead bin.
The company provided a variety in catering.
The safety demonstration video was clear and precise.
The On-board announcement provided all information needed.
The On-board announcement provided accurate flight information.
There was a sufficient number of cabin crew during boarding, for welcoming and assistance.
The comfort of seat provided (space and leg room).
Cabin crew distributed travel kit to all passengers.
Cabin crew showed personal attention to passengers' panic attack, during turbulence.
 
 
Please determine the level of satisfaction/dissatisfaction towards the following statements in a scale ranges from highly satisfied to highly dissatified based on the experience of your recent flights.
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
On-board entertainment program.
Quality of food and beverage.
Variety of food and beverage.
Seating space of the aircraft.
Comfort of seat.
Boarding music.
Noise level of aircraft.
Convenient time of departure and arrival.
The courtesy of cabin crew.
Communication skills of cabin crew.
Professional appearance of cabin crew.
Availability of flight attendants for assistance.
Generally, you were satisfied from the in-flight services.
 
 
 
Your gender.
 
Male.
 
Female.
 
 
 
Age group.
 
18-28
 
29-39
 
>40
 
 
 
Educational degree.
 
University graduate.
 
Post-graduate.
 
Others, please specify
 
 
 
Occupation.
 
Accountant.
 
Doctor.
 
Engineer.
 
Self-employed.
 
Others, please specify
 
Thank you for your cooperation.