Impact of internal communication

How old are you?

Less than 20

21-30

31-40

41-50

51 and Above

What is your Gender?

Male

Female

How would you rate your ability to listen to your colleagues when they are passing a message to you?

Encircle your choice. (5 is the most favorable while 1 is the least one)

How would you rate your ability to understand your colleagues when they are passing a message to you?

Encircle your choice. ( 5 is the most favorable while 1 is the least one)

Which one of the below choices would you prefer to be used as a platform for internal communication in your organization?

Verbal

Emails

Boards

Phone calls

Identify your strengths and weaknesses : Put the sign (+) next to what you do well and (-) to what you think you do not do so well

Internal communication is essential in delivering a good service at Four Seasons.

Encircle your Choice. (1 is the most favorable while 5 is the least)

How much internal communication has the ability to enhance Four Seasons?

Mark 1 next to your highest choice and 6 next to your lowest choice.

Changing the people in the hotel

Changing beliefs, attitudes and value

Changing behaviors

Changing systems and structure

Changing the company’s image

Which factors affect internal communication in Four Seasons?

Mark 1 for your highest choice and 5 for the lowest.

Poor Internal communication channels

Staffs cultural diversity

Language barriers

Accent difficulties

Poor interdepartmental cooperation

I understand the messages communicated to me by my colleagues.

Never	Rarely	Often	Always