This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2011
November
I
IMCOM Customer Service Assessment
IMCOM Customer Service Assessment
0%
Exit Survey »
What is your affiliation?
Leadership
Soldier
Family Member
Retired
Civilian
Veteran
Contractor
What is your service type/level?
GS 12 (or equivalent) & above; NAF 4 (or equivalent) & above
GS 11 (or equivalent) & above; NAF 3 (or equivalent) & above
Field Grade Officer (04 & above); 03 who is/has held Company Command; CW3-CW5
Company Grade Officer (WO1-CW2; 2LT/01-1LT/02; CPT/03 who has not held Company Command
Senior NCO (SFC & above)
Enlisted Military (PVT/E1-SSG/E6)
Not Applicable
Sponsor's branch of service.
Army
Air Force
Navy
Marine Corps
Other U.S. Governmental Agency
Company/Corporation with contract service or support to the installation
None of the Above
Command/Unit
FORSCOM - U.S. Army Forces Command
IMCOM - U.S. Army Installation Management Command
USASOC - U.S. Army Special Operations Command
MEDCOM - U.S. Army Medical Command
USARC - U.S. Army Reserve Command
USARCENT - U.S. Army Central
USARNORTH - U.S. Army North
USARSO - U.S. Army South
AMC - U.S. Army Materiel Command
NETCOM - U.S. Army Network Enterprise Technology Command/9th Signal Command (Army)
TRADOC - U.S. Army Training and Doctrine Command
INSCOM - U.S. Army Intelligence and Security Command
USACOE - U.S. Army Corps of Engineers
USAASC - U.S. Army Acquisition Support Center
EUSA - Eight Army
USACIDC - U.S. Army Criminal Investigation Command
Other U.S. Governmental Organization/Agency located on installation
I don't know
Effectiveness: Do you believe your garrison does an effective job of communicating to you the services/programs that are available?
Most Effective
Somewhat Effective
Very Effective
Effective
Not Effective at all
Methods: Select up to three of the most effective methods to communicate information to you about available services/programs.
Email (Newsletters, Community Updates, Phantom Distribution, etc.)
Installation Website
Installation Newspaper
Electronic Signs (Marquees) at Service Locations
Briefings (Newcomer's Orientation, Community Updates, etc.)
Flyers/Handouts at Service Locations
Paper Signs/Posters at Service Locations
Town Hall/Public Forum
How would you rate the
performance
of the following Directorate of Human Resources services:
Very Poor
Poor
OK
Good
Excellent
N/A
Personnel Services (eg, DEERS/CSC, Soldier Boards, In/Out Processing)
Casualty Operations Services
Deployment Cycle Services
Personnel Processing Services (eg, Records, Awards, Reassignments)
MilPay Services
Pre-Transition Services (eg, ACAP, SBP, Transition Assistance)
Individual Personnel Actions and Military Personnel Services to Students/Trainees
Provided personal mail services
Substance Abuse Prevention and Education (family members and military retirees)
Substance Abuse Prevention and Education (Military Personnel)
Very Poor
Poor
OK
Good
Excellent
N/A
Risk Reduction Program (RRP)
Military Bio-chemical Testing Services
Civilian Bio-chemical Testing Services
Substance Abuse Training and Education (civilian employees)
Employee Assistance Program (EAP) (family members and military retirees)
Employee Assistance Program (EAP) (civilian employees)
Education Testing
Post-Secondary Programs and Classes
Education Counseling
How would you rate the
importance
of the following Directorate of Human Resources services:
Not Important
Not as Important
Important
More Important
Very Important
N/A
Personnel Services (eg, DEERS/CSC, Soldier Boards, In/Out Processing)
Casualty Operations Services
Deployment Cycle Services
Personnel Processing Services (eg, Records, Awards, Reassignments)
MilPay Services
Pre-Transition Services (eg, ACAP, SBP, Transition Assistance)
Individual Personnel Actions and Military Personnel Services to Students/Trainees
Provided personal mail services
Substance Abuse Prevention and Education (family members and military retirees)
Substance Abuse Prevention and Education (Military Personnel)
Not Important
Not as Important
Important
More Important
Very Important
N/A
Risk Reduction Program (RRP)
Military Bio-chemical Testing Services
Civilian Bio-chemical Testing Services
Substance Abuse Training and Education (civilian employees)
Employee Assistance Program (EAP) (family members and military retirees)
Employee Assistance Program (EAP) (civilian employees)
Education Testing
Post-Secondary Programs and Classes
Education Counseling
How would you rate the
performance
of the following Directorate of Family, Morale, Welfare and Recreation services:
Very Poor
Poor
OK
Good
Excellent
N/A
Family Advocacy Program
Army Family Team Building
Community Information Services
Exceptional Family Member Program
Financial Readniess
Mobilization & Deployment Support
Army Family Action Plan
Installation Volunteer Management
Relocation Readiness
Spouse Employment
Very Poor
Poor
OK
Good
Excellent
N/A
Youth Centers, Youth Sports and Fitness
Child Development Centers
Family Child Care Homes and Army Sponsored Community-Based Child Care
Library/Information Services
Fitness Services, Individual/Team Intramural Sports Programs
Outdoor Recreation Program
Extramural Sports Program
Community/Recreation Programs
Leisure Ticketing Services
Automotive Skills Program
Very Poor
Poor
OK
Good
Excellent
N/A
Recreational Swim Program
Arts and Crafts Program
Music and Theater Program
Golf
Bowling
Bingo
Clubs, Food Beverage and Entertainment Programs
How would you rate the
importance
of the following Directorate of Family, Morale, Welfare and Recreation services:
Not Important
Not as Important
Important
More Important
Very Important
N/A
Family Advocacy Program
Army Family Team Building
Community Information Services
Exceptional Family Member Program
Financial Readniess
Mobilization & Deployment Support
Army Family Action Plan
Installation Volunteer Management
Relocation Readiness
Spouse Employment
Not Important
Not as Important
Important
More Important
Very Important
N/A
Youth Centers, Youth Sports and Fitness
Child Development Centers
Family Child Care Homes and Army Sponsored Community-Based Child Care
Library/Information Services
Fitness Services, Individual/Team Intramural Sports Programs
Outdoor Recreation Program
Extramural Sports Program
Community/Recreation Programs
Leisure Ticketing Services
Automotive Skills Program
Not Important
Not as Important
Important
More Important
Very Important
N/A
Recreational Swim Program
Arts and Crafts Program
Music and Theater Program
Golf
Bowling
Bingo
Clubs, Food Beverage and Entertainment Programs
Loading...
close
Loading...
Close
qprun1.questionpro.net