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Surveys
2014
December
I
IKEA Shopping Easy Survey
IKEA Shopping Easy Survey
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Based on your experience today, would you want to visit IKEA again in the future?
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10
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How Happy are you with your visit to IKEA so Far?
Not Happy
Neutral
Mildly Happy
Happy
Really Happy
Don't Know
Lots of products in the showroom that I like?
Not Happy
Neutral
Mildly Happy
Happy
Really Happy
Don't Know
There were ideas and inspiration to help me furnish a home/ business?
Not Happy
Neutral
Mildly Happy
Happy
Really Happy
Don't Know
Ease of finding what you were looking for?
Not Happy
Neutral
Mildly Happy
Happy
Really Happy
Don't Know
*
Ease of getting all you wanted without help from staff?
Not Happy
Neutral
Mildly Happy
Happy
Really Happy
Don't Know
Did you need help from staff?
Not Happy
Neutral
Mildly Happy
Happy
Really Happy
Don't Know
Why did you need help from staff?
Couldn't find enough info on the product
Product(s) requires assistance to buy
Double check information
General product inquiry
Stock availability
Ask directions
Other
Did you get all that you were looking for in the Showroom today?
Yes
No
Didn't want anything
Why did you not get all you were looking for?
IKEA doesn't sell the item(s) I wanted
I couldn't find the item although I know IKEA sells it
It was out of stock
There were no staff available to help me
I couldn't transport the item
I didn't know the exact amount of space at home
Price/ too expensive
Quality wasn't as expected
Style wasn't as I expected
There wasn't all the information I needed
Other
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