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  1. Surveys
  2. 2014
  3. May
  4. I
  5. iHEAR
0%
Exit Survey
 
 
Hi all

Thank you for attending the pilot iHEAR programme held in June 14.

You are invited to complete the online assessment to help us fine-tune the programme for the actual roll out in August 14. The survey will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is mandatory and the suggestions provided will be shared and discuss at the bi-mthly SQC II meeting held with the HODs.

If you have questions at any time about the survey or the procedures, you may contact [Janet Koh/ Jia Lin] at [6692 4294 or 6692 4289] or email at [ [email protected]/ [email protected]] the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How do you find the survey duration (i.e. 2 days)
 
Too long
 
Just nice
 
Too short
 
Other
 
 
 
* Was the domain area that you are attached to relevant to your work?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
* Was the attachment useful in helping you to better understand the impact of processes or policies on the ground?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
* Were the guiding questions provided useful in the course of your attachment?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
* Are you interested to be attached at the other service touchpoints such as counters or email? If yes, pls indicate your preference
 
Yes
 
No
 
If yes pls indicate preference
 
 
 
* Name 3 key issues that you have 'Heard' which you think are most important to your scope of work
   
 
 
* Did you 'Empathise' with the customer on their issues and do you think your work has any impact on the issues faced on the ground
   
 
 
* From your 'Analysis', what areas you think we can do better
   
 
 
* How would you 'Review' the process/policy to reduce such calls/incident from arising again
   
 
 
* Aspect of the attachment that can be changed or improved, and why?
   
 
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